1. Introduction Welcome to www.lafamiglia-restaurant.co.uk. These terms and conditions govern your use of our website and restaurant services, including all reservations made. By using our website, making a reservation, or utilizing any of our services, you agree to be bound by these terms.
2. Reservations and Cancellations
Booking Policy: When you make a reservation at La Famiglia Italian Restaurant, you may be required to provide a deposit to secure your booking. The specifics of the deposit amount, if applicable, will be provided at the time of booking.
Cancellation Policy: Please note that we operate a strict no-cancellation policy. If you cancel your reservation for any reason, you will forfeit your deposit as a cancellation fee. This policy is in place to compensate for the potential loss of business due to a reserved table remaining unoccupied at short notice.
3. Refunds
Refund Eligibility: Refunds are generally only provided if we are unable to deliver the service promised, excluding cancellations made by the customer.
Processing Time: If eligible for a refund, it will be processed within 14 working days from the date the refund was requested or the service was canceled by us. Refunds will be issued to the same payment method used at the time of booking.
4. Payment Payment for dining and any additional services must be completed as per the instructions provided at the time of booking or during your visit to the restaurant.
5. Modifications to Terms We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes shall constitute your consent to such changes.
6. Governing Law These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
7. Contact Us If you have any questions or concerns about these terms, please contact us at info@lafamiglia-restaurant.co.uk
8. Acknowledgment By using our services, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.
Date of last update: 30/04/2024